FAQ

How do I order?
The best way to order is by giving us a call at 888-807-5165. We’re located in Denver, CO and we’re open Tuesday to Friday from 11am to 7pm Mountain Standard Time (EST minus 2) and on Saturdays from 12pm-5pm. We have an excellent, knowledgeable staff here who will answer your call and help you through your order. If you prefer to get in touch with us through email, you can write to us using the comment/inquiry box on our contact page. In any case, we’ll be able to help you best if you have your prescription, along with your PD (pupillary distance) available when you call.

How do I know where to set my Bifocal or Progressive?
If you are ordering a bifocal or progressive we will ship you your frames along with a marking kit and detailed instructions so that you can tell us precisely where you’d like us to set your bifocal/progressive. Once you send them back to us, we’ll get to work on your lenses and get them back in your hands as soon as we can.
Optionally you can view the Marking Instructions online here: Marking

How long does it take to receive my glasses?
Being fully custom and handmade, our lenses take approximately three weeks to complete. Mirror finishes or special coatings can add an extra week to the process. If you’d like to skip the line and have us get all your lens materials rushed to us, we do offer Expedited Processing for an additional $50.
Who are you and what makes your lenses different than other lenses?
Tactical Rx is a division of Sports Optical, an independent optical boutique in Denver specializing in custom, handmade prescription sports lenses. In the early 1990’s we pioneered the technology to put prescriptions into curved-format sport lenses and since then we’ve been hard at work perfecting our craft, innovating lenscrafting methods and material usage while also understanding that certain traditional techniques should not be let go. Today, our lenscrafting pedigree is second to none and we ship our lenses all over the world for shooters, athletes and professionals of every kind. We didn’t get here on technology alone, however, and we’re proud to offer sincere and personal customer service with each phone call and in every email.
Why can't I order online?
From a business standpoint it might be better for us if we let you order online, but from a quality standpoint we’d rather take the extra time and effort to receive your order by phone or through email. This is a serious investment for you as well as us and being a custom product which requires a significant amount of precision, we try to make sure we do it right the first time. By having all orders come through the phone or email, we’re better able to address your needs, confirm all the prescription information you provide us, guide you to options that will work best for you and offer the higher quality service our customers expect. There are “click-through” shops out there, and we’re proud to not be one of them.
Is there any way I can try a frame on to make sure it fits?
Of course. In fact, we’ll let you try on three. Simply tell us which frames you’d like to try, we’ll take a refundable deposit to make sure we get them back, and then we’ll send them off.
How much do your Rx lenses cost?
There are a lot of factors that go into determining our prescription lens costs, so for a fully accurate price it’s best to call or write us to discuss the details of your lens order. Our base lens, which is custom-made out of lightweight, impact-resistant polycarbonate and comes standard with 100% UV Block, a Scratch-Resistant Coating and a one-year warranty is $209, clear or tinted. Our Almost Lens begins at $249.
Do you offer any coupons or discounts?
Yes. We’re glad to extend a 20% discount to active servicemen and women, LEO and full-time firefighters. We also extend a 20% discount to all of our return customers as well as their immediate family members as a way of thanking you for your loyalty.

I live in Australia, will you ship me my glasses?
For sure, mate. We ship to all fifty states and around the world. Domestically, we use UPS Ground and for International Shipping we use USPS International Priority.

Do you accept insurance? Can I use my Flex Spending Account or HSA?
We are an out-of-network provider and do not work with insurance companies directly, however, many of our customers submit our itemized receipts for reimbursement under their eye-care coverage. We do accept Flexible Spending Accounts, HSA’s and Cafeteria Plans as purchases through us qualify as a Medical Deduction.

I just bought a new frame and I'm quite happy with it, is it possible to make lenses for a frame I already own?
Certainly, though it will depend on the frame and the strength of your prescription. Not all frames are compatible with all prescriptions, but if it can be done, we’re the ones who will do it. The best way to find out is to get together your Rx, along with the make and model of your frame, and give us a call.

Can you safety stamp my lenses?
Absolutely. If you’re going to be using your lenses in a situation where they will be inspected for ANSI standards, just let us know and we can safety stamp your lenses.

What is my PD and how do I get it?
Your Pupillary Distance (PD) is the distance, in millimeters, between the centers of the pupils in each eye. For our needs, it tells us where to locate the optical center in your lenses and is therefore crucial to the lenscrafting process. To obtain your PD you can a) Ask your optometrist to measure it for you when you go in for your Rx. b) Call the people who have made a previous pair of glasses for you, because they have it on file. There can be, naturally, some resistance to release it to you since it implies that you are having your glasses made elsewhere. Firstly, it’s part of your Rx, you paid for it, and you’re entitled to it. Secondly, once you explain to them that you’re having custom, sport glasses made with extreme curvature and unique focal adjustments, they should understand that it’s a non-competitive purchase. c) Drop by your local optical shop and see if they’ll help you out. It takes a moment to measure, and, barring any unfortunate circumstances, is good for the rest of your adult life.